Refund policy
Last updated: July 2026
At Habio Lab, we want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.
1. Return Eligibility We accept return requests within 14 days of delivery, provided the item is:
- Unused and in its original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
The following are non-returnable: perishable goods, personal care or hygiene products, and items marked as final sale.
2. How to Request a Return Contact us at [your support email] within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2–3 business days with instructions.
3. Return Shipping Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
4. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7–10 business days to your original payment method.
5. Damaged or Incorrect Items If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.
6. Order Cancellations Orders can be cancelled within 24 hours of placement. After that, the order may already be in processing with our supplier and cannot be cancelled.
7. Contact For any return or refund queries, reach out to us at hello@habiolab.com.